Terms and Conditions

We are Skin Saviours Limited trading as skinsaviours.com, a company registered in the Republic of Ireland under company number 626683 with it’s registered office at 79 Park Avenue, Castleknock, Dublin 15, Republic of Ireland.

Please note any information provided on this website or any website linked to from this website is not intended as medical advice. If you have a medical problem or concern please consult the appropriate medical professional.

Eligibility To Purchase Products 

Skin Saviours does not sell products to children under the age of 16 on this Site although it may sell products suitable for children to adults. If you are under 16, you may use the non-transactional parts of the Site but you may not purchase products from the Site. By ordering products you represent that you are 16 years of age or older.

Please read the Terms and Conditions of use carefully as they govern your use of www.skinsaviours.com (“our Website”), (“Site”)

To contact us please email: hello@skinsaviours.com

1. General Terms Of Use and Acceptance Of Agreement

Access to and use of this website and the products and services available through this website are subject to the following terms and conditions (together with the documents referred to in it). By accessing and/or placing an order on the Site you are acknowledging that you have read, understand and agree to comply with them without limitation and to be bound by these terms and conditions.

This agreement constitutes the entire and only agreement between us and you and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site and the subject matter of this agreement.

This agreement may be amended by us at any time, and from time to time without specific notice to you. The latest agreement will be posted on the Site and you should review this agreement prior to each use of the Site. If you do not agree to these terms of use you must refrain from using the website. We recommend that you print a copy of these terms for future reference.

2. Privacy Policy

Our Privacy Policy, which sets out the terms on and the lawful basis upon which we process any personal data we collect from you, or that you provide to us can be found in our Privacy Policy. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

3. Language

This contract shall be concluded in English.

4. Website Availability

We do not guarantee that our website, or any content on it will always be available or be uninterrupted. We reserve the right to make changes or to discontinue any aspect of the website without notice. We may suspend the website for any reason whatsoever, Including but not limited to repairs, planned maintenance or upgrades and shall not be liable to you for any such suspension.

5. Acceptable Use

By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.You agree that in using the website you will not,

(A) Use the website in any way that causes, or is likely to cause the Site or access to the Site to be interrupted, damaged, or impaired in any way.
(B) Use the website for any purpose that could damage the name of Skin Saviours or any goodwill attached to the website.
(C) Use the website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party.
(D) Access or attempt to access the accounts of other users or attempt to penetrate the website security measures.
(E) Or use the website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.

6. Non-transferrable

Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.

7. Indemnity

You agree to indemnify and hold us and our affiliates and agents and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising from your use of this website, breach of this agreement or your violation of any laws or rights of a third party.

8. Intellectual Property Rights

The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution)The content, organisation, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights.

The copying, redistribution, use or publication by you of any such matters or any part of the Site is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials. You agree to abide by all relevant laws and statutes under Irish Law.

9. Pricing, Description and Product Information

We have taken great care in the preparation of this Site, in particular to ensure that;

All photos, descriptive matter specifications, and advertising issued on this website and any descriptions photos or illustrations are correct at the time of publishing and that they are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you.

All prices for products are as quoted on the website except in the case of an obvious error. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. All products displayed in this website are only available while stocks last.

All prices are inclusive of VAT and are subject to change. All sale prices quoted are valid only while stock lasts. Delivery costs will be added to the total amount at checkout. We do not charge your credit or debit card until we dispatch your order. Items in your online shopping cart will express the most recent price displayed on the product’s Details page. For further delivery information please visit the Delivery section on our homepage.

From time to time Ingredient Lists may be subject to change. For the most accurate and up to date Ingredient List, please refer to the product packaging.

10. Purchasing Products

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

Non-acceptance of your order may be due to any one or more of the following reasons;

A) The product you ordered is out of stock.
B) Our inability to obtain Authorisation for your payment.
C) There is a system or procurement failure, and failed customer validation checks.
D) We have identified a pricing or product description error.
E) When you place an order on our website we will email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from Skin Saviours.
F) Acceptance of your order and the completion of the contract between you and Skin Saviours will take place when your order has been dispatched. We will email you when your order has been dispatched. We reserve the right to dispatch multiple orders separately.

11. Discount Codes

Discount codes may be offered from time to time to account holders. These codes may only be used on purchases made through the account which the code was offered.

12. Gift Vouchers

Digital Gift vouchers are valid for a 24 month period from date of purchase. We cannot accept any responsibility for stolen or deleted gift vouchers. We will dispatch your gift voucher via email to the recipient of your choosing upon clearance of payment. Please ensure the email address you supply for delivery of electronic gift vouchers is correct. We cannot be held responsible if a gift voucher is used by a person other than your recipient. We also cannot take responsibility if a gift voucher cannot be delivered to a recipient’s address because of spam filters, firewalls, the capacity of the recipient's mailbox or any other factors outside of our control. Digital gift vouchers are valid for a 24 month period from date of purchase.

13. Delivery and Charges

The cost of shipping and delivery is clearly displayed at 'checkout' for your approval prior to confirming your order. For detailed shipping and delivery information see our Delivery page.

We are not responsible for delivery delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

14. Returns and Cancellations

We hope that you will be pleased with your purchase. However, should you wish to return anything bought from us, we will happily refund any unwanted goods returned within 30 days from date of delivery.

If, for any reason, you wish to cancel your order please let us know immediately as we aim to ship your order as quickly as possible by contacting hello@skinsaviours.com.

In line with the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001 if the goods have already been shipped you have the right to cancel within the seven day cooling off period from the day after they have been delivered to you. You are responsible for the return shipment costs. Goods will be thoroughly inspected before a refund is granted.

The returned goods must be in an, as new “fit for sale” condition with all external packaging sealed and intact. We will process the refund due to you as soon as possible, and always within 30 days of the day you have given notice of your cancellation. We will issue you with a full refund, however you will need to return the entire order at your own cost if you have already received them. In all cases the goods must be in their original condition and will be inspected on their return.

Please note all free gifts and samples supplied, must also be returned with your order, along with a completed returns form. If not we will make a discretionary deduction to cover our cost for these items. We will refund the monetary value of the goods returned to us, at the price you purchased them less the true cost to us for shipping the item to you. Please note it is the customer's responsibility to ensure the goods are returned safely to us.

In the unlikely event that your product is faulty upon arrival we will happily refund your item when it is returned to us within 30 days from the date of purchase. Please contact us within 7 days of receipt of the product and we will be able to assist you. We will offer you a refund or exchange within 14 days of receiving the returned item/s for inspection. If we are satisfied that the goods were faulty on delivery to you we will refund the monetary value of the goods returned to us, at the price you purchased them including the delivery charges for sending the item to you.

It is not possible to return any products that are on final or are reduced to clear after the seven-day cooling off period for refund or exchange unless the products are faulty or damaged. In which case the product will be inspected upon our receipt.

We will refund back to the original method of payment charged only (e.g. credit card, debit card, gift voucher).

Skin Saviours cannot be held responsible for packages that fail to reach us.

15. Limitations Of Liability

You understand and agree that (to the fullest extent permitted by law) Skin Saviours and our affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), arising out of, or resulting from; the use or the inability to use the website; the use of any content or other material on the site or any website or websites linked to the site; the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from this website; unauthorized access to or alterations of your transmission or data; statements or conduct of any third party on this website; or any other matter relating the this website.

In no event shall Skin Saviours total liability to you for all damages, losses, and causes of action (whether in contract, tort including, but not limited to negligence) exceed the amount paid by you to Skin Saviours if any, for accessing this website or with any of these terms and conditions, your sole and exclusive remedy is the discontinuation of your use of this website.

Skin Saviours is not responsible for any injury and or damage to any individual as a result either directly or indirectly of any information published on this website. Where the Website or any Submission made by any user includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by Skin Saviours and, to the maximum extent permitted by law, Skin Saviours shall not be liable on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations. The information provided by Skin Saviours is intended as information only and does not constitute advice.

The accuracy of the information is not guaranteed and is subject to change and therefore Skin Saviours cannot accept responsibility for the views expressed within the content of this website including the "Skin Files" are the author’s own and are provided for informational purposes only. The author makes no warranties about the suitability of any product or treatment referenced or reviewed here for any person other than the author and any reliance placed on these reviews or references by you is done so solely at your own risk. Nothing on this site shall be construed as providing dermatological, medical or other such advice and you are always advised to seek the advice of a doctor, dermatologist or suitable professional should you have any such concerns.

16. Disclaimer

The information from or through the site are provided “as-is,” “as available” and all warranties, express or implied are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantabilty and fitness for a particular purpose). The information and services may contain bugs, errors, problems or other limitations. Skin Saviours Limited and our affiliated parties have no liability whatsoever for your use of any information or service. In particular, but not as a limitation, we and our affiliated parties are not liable for any indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, litigation and the like), whether based solely on breach of contract, breach of warranty, tort (including negligence), product liability of otherwise, even if advised of the possibility of such damages. The negation of damages set forth above are fundamental elements of the basis of the transaction between us. This site and the information would not be provided without such limitations. No advice or information whether oral or written, obtained by you from us through the site shall create any warranty, representation or guarantee not expressly stated in this agreement.

Neither Skin Saviours or any of our affiliates, nor any of our or their respective licensors, licencee’s, service providers or suppliers warrant that the site or any function contained in the site will be uninterrupted or error-free, that defects will be corrected, or that the site or the servers that make the site available are free of viruses or other harmful components.

This website is accessible worldwide but not all products are available to all persons in all geographic locations. Skin Saviours reserves the right to limit, in its sole discretion, the provision and quantity of any product or service to any person or geographic area it so desires. Any offer for any product or service made in or through this site is void where prohibited.

Further, please note that no advice or information, obtained by you from our personnel or through this website shall create any warranty not expressly provided for in these terms and conditions. There disclaimers apply to the fullest extent permitted by law.

17. Communication

In the course of providing you services and in respect of your use of the website, we may need to communicate with you via email or through other details that you have submitted to us. You agree to receive emails which are specific to your account and necessary for the normal functioning of the website, including emails which help inform users about the functionality of the website. You agree that we may communicate with you regarding the website by any electronic means.

18. Links To Other Websites

The Site may or may not contain links to other websites. We are not responsible for the content, accuracy or opinions express in such websites and such websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked website on our Site does not imply approval or endorsement of the linked website by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

19. Complaints

At Skin Saviours we aim to handle any complaints fairly, quickly and effectively. Complaints should be emailed to hello@skinsaviours.com and please include contact details and order number, if applicable.

20. Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control.

21. Laws

The terms of use shall be governed by Irish Law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of Ireland.

22. Changes To Terms

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you must refrain from using the Website at any time.