Returns and Cancellations

We hope that you will be pleased with your purchase. However, should you wish to return anything bought from us, we will happily refund any unwanted goods returned within 30 days from date of delivery.

If, for any reason, you wish to cancel your order please let us know immediately as we aim to ship your order as quickly as possible by contacting hello@skinsaviours.com

In line with the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001 if the goods have already been shipped you have the right to cancel within the seven day cooling off period from the day after they have been delivered to you. You are responsible for the return shipment costs. Goods will be thoroughly inspected before a refund is granted. 

The returned goods must be in an, as new “fit for sale” condition with all external packaging sealed and intact. We will process the refund due to you as soon as possible, and always within 30 days of the day you have given notice of your cancellation. We will issue you with a full refund, however you will need to return the entire order at your own cost if you have already received them. In all cases the goods must be in their original condition and will be inspected on their return.

Please note all free gifts and samples supplied, must also be returned with your order, along with a completed returns form. If not we will make a discretionary deduction to cover our cost for these items. We will refund the monetary value of the goods returned to us, at the price you purchased them less the true cost to us for shipping the item to you. Please note it is the customer's responsibility to ensure the goods are returned safely to usIn the unlikely event that your product is faulty upon arrival we will happily refund your item when it is returned to us within 30 days from the date of purchase. Please contact us within 7 days of receipt of the product and we will be able to assist you. We will offer you a refund or exchange within 14 days of receiving the returned item/s for inspection. If we are satisfied that the goods were faulty on delivery to you we will refund the monetary value of the goods returned to us, at the price you purchased them including the delivery charges for sending the item to you. 

It is not possible to return any products that are on final or are reduced to clear after the seven-day cooling off period for refund or exchange unless the products are faulty or damaged. In which case the product will be inspected upon our receipt.

We will refund back to the original method of payment charged only (e.g. credit card, debit card, gift voucher).

Skin Saviours cannot be held responsible for packages that fail to reach us.

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